Terms of service

Last updated: 2026-05-20.

The service

Upwork Leads ("we", "us") extracts publicly accessible job and client metadata from Upwork's public job listings on your behalf, in response to searches you submit. You ("you", "the customer") pay for results extracted at the rate published on our pricing page.

Acceptable use

You agree to use the data we deliver in a way that complies with applicable law and Upwork's own terms on outreach and republication. You will not resell our raw data feed as a substitute service. You will not use the API to attempt to discover endpoints we haven't documented or bypass rate limits. You will not use the data we deliver to spam or harass clients.

Account & billing

There is no subscription for this product. Usage is billed in Ounie credits from your shared Ounie wallet — 1 credit per job returned, reserved when a search starts and settled when it finishes. Credits are purchased and managed on ounie.com; your data and prior outputs remain accessible regardless of your credit balance.

Failed payment

If your Ounie wallet runs out of credits, no new jobs can start, but your existing data stays accessible and buying credits restores full functionality. We do not delete user data because of an empty wallet.

Refunds

Failed search jobs are refunded automatically (the credit reservation is reversed). For anything else, open a support ticket.

Service availability

We target 99.5% monthly uptime for the API and dashboard. We do not guarantee that Upwork's underlying job data is complete or accurate; we deliver what's publicly visible at the time of your search.

Liability

Our liability is capped at the amount you paid us in the prior 12 months. We are not liable for indirect, incidental, or consequential damages.

Termination

Either party can terminate at any time. You retain access to data you've already paid for. We may suspend accounts for material violations of these terms with notice.

Contact

/contact · routed to ounie@ounie.com